LiveBot® operates on a pay-for-performance model. What this means is that rather than paying a monthly fee, you only pay for the leads that your LiveBot® generates! Because of this, unfortunately, we're unable to work with everyone. See the pricing section here for more information

Of course a LiveBot® may not be appropriate for every business, although, if you have customers, a LiveBot® will most likely be very beneficial. We'll discuss your specific business needs in your initial consultation session. We'll be honest with you if we feel a LiveBot® isn't suitable, and will suggest some alternatives.

Designing an effective LiveBot® first requires that we understand your business. It must be clear what the LiveBot® is required to do within the wider context of your business model. Having an in-depth understanding lays the foundation for determining the best LiveBot® approach that aligns with your business goals. It's crucial to understand the problems the LiveBot® aims to solve, and precisely how it will solve these problems.

While the overarching objective remains to save human time, many other business goals should be considered - lead generation, progressing leads through the sales funnel, prompting visitors to share essential sales-related information, inviting visitors to events, showcasing your brand's credibility, introducing visitors to diverse home designs and highlighting your brand's forward-thinking nature, are all potential objectives.

If you want to increase sales, then your LiveBot's® primary objective is usually very clear - collect leads. Sounds easy, however the devil is in the detail, what does a 'quality' lead look like? How much information is required to qualify a lead without overwhelming them with questions? When is the right time to ask for each piece of information? All these aspects and more, should be considered when creating your chatbot.

The easiest way to ensure a LiveBot's® success is to have a plan. This plan is a roadmap that clearly defines what the LiveBot® aims to achieve and the strategies it will use to accomplish these objectives.

Yes, of course you can pick what your LiveBot® will look like!

Once we get to know your business, the characteristics of your avatar will become clear - male or female, older or younger, professional dress or casual. We'll match all these characteristics with your brand. If you operate an outback tourism business, your LiveBot® may be be outside, wearing a hat. If you're a financial services firm, your LiveBot® may be wearing a suit in an office. Getting creative with your avatar is a great way to make your LiveBot® memorable and unique, and also helps to make your LiveBot® more relatable to your customers. It's also really fun!

If you already have a spokesperson or brand ambassador, we can use their likeness as well. We'll just need some high quality photos of them.

Your LiveBot® website widget is also fully customisable to suit your brand. We can use your brands logo, colours, and font.

The LiveBot® website widget is the little chat icon that sits in the bottom right corner of your website. It's the main way your customers will interact with your LiveBot®. Clicking on the widget will start a conversation with your LiveBot®!

Your LiveBot® website widget will proactively engage your visitors when they enter your website. This is a great way to grab your visitors attention and get them to engage with your LiveBot®.

We'll customise the specific functionality of your widget relative to your needs. Common actions like 'arranging a consultation' can be built into your widget also, making visitors much more likely to engage. We will also customise the colours of your widget to match your brand. Your LiveBot® website widget is also fully responsive, meaning it will look great on a desktop computer or mobile device.

Short answer - Yes! LiveBots® are well-versed in sales tactics, allowing them to engage customers effectively in purposeful and entertaining conversations. They start by casually gathering crucial information, like the customer's name, and quickly grasp customer needs and interests. LiveBots® swiftly assess where the customer stands in the sales process, then deliver the specific information required to progress to the next step.

What sets LiveBots® apart is their ability to dynamically progress the conversation. They seamlessly transition customers between topics, collecting information and qualifying the customer as they go. With finesse, they can arrange sales appointments, facilitate call backs, send out brochures and capture email addresses - each action strategically timed during the conversation.

Their intelligence lies not just in their ability to entertain customers but in the art of timing. LiveBots® progress customers through the sales funnel precisely when customers exhibit interest or readiness, enriching the conversation and facilitating the sales process seamlessly. Ultimately, LiveBots® expertly guide customers through every step, improving customer engagement and optimising the path to conversion.

LiveBots® are experts in collecting both personal, and qualifying sales-related information. This includes details such as budget, product specifications, locations, time-frames - whatever is important to your business. This level of detail enables a human salesperson to respond effectively. LiveBots® can serve as the front-line lead generation tool, vetting leads to ensure they are worthwhile for the human sales team to pursue.

Effective sales strategies resonate with emotions rather than intellect. Although we don't like to admit it, as humans our decisions are predominantly made with the heart and not the head. LiveBots® understand this and tailor their approach to evoke a desired emotional response. Getting a customer to fall in love with your product if far more powerful than trying to convince them that your service is more cost effective. So how does a LiveBot® achieve this? Essentially, the LiveBot® needs to be less like a robot and more like a person.

Your LiveBot's® custom data set is like a hard drive, filled with all the information the chatbot needs to help customers effectively. Essentially, this is a online folder containing information about your products, services, processes, people, places, events and much more, specifically related to your business. Having accurate, well-organised information in this data set is crucial for your LiveBot® to work its magic and engage your customers in the best possible way.

Getting your custom data set right is important. This means choosing what's most important to your customers and what they're likely to ask about or need guidance with. This will likely include product details, prices, FAQs (frequently asked questions), and any other information your LiveBot needs to understand your business.

In practice, this looks like collecting up all the relevant information and adding it to your online folder. Product brochures, checklists, finance terms and conditions, service agreements, explainer documents, information about your team, infographics, marketing materials and more. You can improve your custom data set by gathering data from different places. Product databases, service lists, customer testimonials, and other useful data sources can make your LiveBot's® knowledge richer and more reliable. Of course, we will guide you on the specifics of building your custom data set.

Ideally, your custom data should be consistent. Contradictions in data can produce less than accurate responses from your LiveBot®. For example, if your custom data set contains a two product brochures, each with a different price, without an explanation as to why, your LiveBot® would be unable to accurately answer the question "How much does this cost?". In saying this, LiveBots® are pretty smart, if the brochures contained dates, then your LiveBot® would use the newest data. Keeping your custom data set fresh is important. As things change in your business — new products come out, services get updated, or customers ask different questions — your LiveBot's® data set may need an update too. Luckily, this is normally as simple as uploading new documents to your online folder.

At the end of the day, the goal is to make your LiveBot® super knowledgeable and reliable. Giving it good, up-to-date information helps it better engage and sell to your customers, making their experience memorable and helping your business succeed.

But don't worry, we'll guide you through the process of creating your custom data set.